Pay less in duties.
Recover more in refunds.

Duty drawback is a refund of up to 99% of the duties, taxes and certain fees you paid to U.S. Customs and Border Protection (CBP) on imported goods that were later exported or destroyed. It has been part of U.S. trade law since 1789, yet most growing brands never claim it — usually because they don't know they qualify, or they assume the paperwork isn't worth it.

• You paid duties on goods you imported into the United States in the last five years.
• Some of those goods, or goods just like them, later left the country — international ecommerce orders, wholesale shipments to retailers or distributors abroad, or returns to a foreign supplier.
• Or some of them were destroyed under CBP supervision instead of being sold.
• If that describes your business, there's a good chance you have duties to recover. A short call is usually enough to tell whether drawback is worth pursuing.

• Regular duties on your imports are recoverable, along with certain fees.
• Section 301 tariffs are recoverable, including those on goods from China. So is the temporary Section 122 tariff.
• Section 232 tariffs (on steel, aluminum, copper and other products) and antidumping and countervailing duties can't be recovered through drawback.
• IEEPA tariffs can't be recovered through drawback either. They are being refunded through a separate process, which Evana also handles.

Five years. A drawback claim must be filed within five years of the date the goods were imported, so the window keeps moving: every month you wait, your oldest month of eligible imports drops out of reach. That's why we start with a full five-year look-back, then keep claiming as new exports happen.

Yes. Every order you ship to a customer outside the United States is an export, even a single parcel, and there's no minimum order value. Carrier tracking that shows the package leaving the U.S. and arriving at its foreign destination can serve as proof of export.

Yes — and helping you get set up is part of our service. Many of our clients come to us having never accessed ACE before. We assess your situation, determine the fastest path to account activation, and guide you through every step.

• Free qualification call: 20–30 minutes on your import and export activity. No data needed yet.
• Preliminary analysis: we review your import history and export records to estimate how much you can recover.
• Proposal: you get a specific recovery estimate and the exact fee structure before signing anything.
• Privileges and filing: we apply for your drawback privileges, match imports to exports line by line, and build the claim package. Our licensed customs broker files it with CBP.
• Ongoing recovery: we track each claim through to payment and keep capturing new exports for future claims.

Yes. Evana works alongside your broker, never in place of them. Your broker keeps clearing your goods and filing your entries, and we bring deep expertise in duty drawback and tariff refunds — which is why brokers prefer to partner with Evana to help you recover more.

Yes. Evana uses encrypted connections to sync your customs data, and your data is encrypted when stored. Only your own team and Evana's operations staff can see your company's data.

IEEPA tariffs can't be recovered through drawback, but they can be refunded separately. After the Supreme Court struck down IEEPA tariffs, Evana automatically calculates your estimated refund from your customs data. If you're eligible, we can help you recover those duties on a performance-based fee — you only pay if you get money back.

Yes. Alongside drawback and IEEPA refunds, Evana's import analytics shows your customs data in one place — duties paid, tariff breakdowns, refund opportunities and cost trends — so you can see what you're paying and where money can come back.